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OJO's Tour

Frequently Asked Questions

  • OJO'S WORLD OF PLAY
    • Who is OJO?
    • Tell me about OJO's fair play rule…
    • Which game providers does OJO work with?
    • Does OJO have a Loyalty System?
    • Tell me about OJO's Rewards section…
    • Tell me about OJO's Play Moments…
    • How does OJOplus work?
    • Where can I view my OJOplus balance?
    • When can I withdraw my OJOplus cash?
    • What are the OJOplus categories?
    • What deposit/withdrawal methods does OJO offer?
    • I’ve requested a withdrawal. Do I need to ping over any documentation?
    • How do I upload documents?
    • How loooong will it take to get my withdrawal?
    • How can I make quick deposits?
    • Does OJO have minimum deposit and withdrawal requirements?
    • Can I use more than one payment method?
    • Can I withdraw to a different payment method than I deposited on?
    • Why has my deposit declined? Noooo!
    • Why was my withdrawal not credited? @#!
    • What is a Deposit Confirmation Form?
    • Does OJO have wagering requirements?
    • How do I know if I have a gaming problem?
    • I think I have a gaming problem? What should I do?
    • How do I set a Cooling-Off period?
    • How do I set a Temporary Suspension period?
    • How do I set a Self-Exclusion period?
    • My Self-Exclusion period is over, how do I re-open my OJO account?
    • Can I set Deposit Limits on OJO?
    • What is OJO's Reality Check?
    • What is a Kicker?
    • Where can I see my Kickers?
    • How do I claim my Kicker? Gimme!
    • How do I claim my Deposit Kicker?
    • Tell me about Free Spins…
    • How do I use a Coupon Code?
    • My Kicker Code didn’t work…what's the deal!?
    • What is The OJO Wheel?
    • How do I know when I have a spin on The OJO Wheel?
    • When does the spin on the OJO Wheel expire?
    • How many Free Spins can I win on The OJO Wheel?
    • What's the difference between the 3 OJO Wheels?
    • What are OJO's Reel Spinoffs?
    • Where can I find OJO's Reel Spinoffs?
    • How do I enter Freeroll Reel Spinoffs?
    • How do I enter Buy-in Reel Spinoffs?
    • How do I know if I've won anything on OJO's Reel Spinoffs?
    • How do I rate OJO's great games?
    • How do I favourite a game? #IheartOJO
    • How do I use Advanced Search?
    • Is OJO a safe place to play?
    • How safe are my personal details with OJO?
    • What gaming license does OJO hold?
    • How do I verify my OJO account?
    • How do I upload documents?
    • OOPS! I forgot my p@5sw0rd. How do I get a new one?
    • How can I get OJO on my mobile devices? #OJOtoGoGo
    • The game is not loading…97%... What do I do!!?
    • My game is stuck and I can't play…!?
    • How do I update my details?
    • Why am I not receiving OJO's emails?

Who is OJO?

OJO is your sidekick in a new world of play. He shows you everything you need to know for a more playful and rewarding experience. OJO is there to inspire you to be more playful. He's here to share the secrets of this world - he knows how things work and will give you hints and tips on how to get the best from your time here.

OJO Legend

Every now and then you may come across an icon that you’re unsure of. Not to worry, you can find out what my shapes, shortcuts and icons mean right here. Pretty cool aren’t they!

ABOUT OJO

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The OJO Crew