Frequently Asked Questions
OJO'S WORLD OF PLAY
- Who is OJO?
- Tell me about OJO's fair play rule…
- Which game providers does OJO work with?
- Does OJO have a Loyalty System?
- Tell me about OJO's Rewards section…
- Tell me about OJO's Play Moments…
- How does OJOplus work?
- Where can I view my OJOplus balance?
- When can I withdraw my OJOplus cash?
- What are the OJOplus categories?
CASHING IN & CASHING OUT
- What deposit/withdrawal methods does OJO offer?
- I’ve requested a withdrawal. Do I need to ping over any documentation?
- How do I upload documents?
- How loooong will it take to get my withdrawal?
- How can I make quick deposits?
- Does OJO have minimum deposit and withdrawal requirements?
- Can I use more than one payment method?
- Can I withdraw to a different payment method than I deposited on?
- Why has my deposit declined? Noooo!
- Why was my withdrawal not credited? @#!
- What is a Deposit Confirmation Form?
- Does OJO have wagering requirements?
- How do I know if I have a gaming problem?
- I think I have a gaming problem? What should I do?
- How do I set a Cooling-Off period?
- How do I set a Temporary Suspension period?
- How do I set a Self-Exclusion period?
- My Self-Exclusion period is over, how do I re-open my OJO account?
- Can I set Deposit Limits on OJO?
- What is OJO's Reality Check?
- What is a Kicker?
- Where can I see my Kickers?
- How do I claim my Kicker? Gimme!
- How do I claim my Deposit Kicker?
- Tell me about Free Spins…
- How do I use a Coupon Code?
- My Kicker Code didn’t work…what's the deal!?
THE OJO WHEEL
- What is The OJO Wheel?
- How do I know when I have a spin on The OJO Wheel?
- When does the spin on the OJO Wheel expire?
- How many Free Spins can I win on The OJO Wheel?
- What's the difference between the 3 OJO Wheels?
OJO'S REEL SPINOFFS
- What are OJO's Reel Spinoffs?
- Where can I find OJO's Reel Spinoffs?
- How do I enter Freeroll Reel Spinoffs?
- How do I enter Buy-in Reel Spinoffs?
- How do I know if I've won anything on OJO's Reel Spinoffs?
THE NICE TO KNOW
- How do I rate OJO's great games?
- How do I favourite a game? #IheartOJO
- How do I use Advanced Search?
- Is OJO a safe place to play?
- How safe are my personal details with OJO?
- What gaming license does OJO hold?
THE TECHNICAL STUFF
- How do I verify my OJO account?
- How do I upload documents?
- OOPS! I forgot my p@5sw0rd. How do I get a new one?
- How can I get OJO on my mobile devices? #OJOtoGoGo
- The game is not loading…97%... What do I do!!?
- My game is stuck and I can't play…!?
- How do I update my details?
- Why am I not receiving OJO's emails?
Who is OJO?
OJO is your sidekick in a new world of play. He shows you everything you need to know for a more playful and rewarding experience. OJO is there to inspire you to be more playful. He's here to share the secrets of this world - he knows how things work and will give you hints and tips on how to get the best from your time here.