Help

Frequently Asked Questions

Welcome to the home of feel-good fun! The Free Spins you received on your first deposit are for a specific slot. Check your Rewards section to see which game you can play, how much each spin is worth and when you need to use them by. Then simply fire up the game and play for free! Remember, there's no limit to how much you can win and you get to keep the lot. No wagering requirements. Good luck!

We try to get your withdrawals processed ASAP. However, it may take a tad longer if the payments team need to review it, but you'll get an email as soon as it's on its way!

Wagering requirements are sooo last season. Here at PlayOJO, we believe that your winnings should be yours to keep. It's just real money and real play. No strings.

Winnings you see during Reel Spinoffs slots play are not real money, folks. Anything you win is converted into leaderboard points and used to calculate your overall tournament leaderboard position.

Once the tournament is over, the highest finishers on the leaderboard win real prizes. You can check your tournament progress in the Reel Spinoffs tab.

Thanks for taking the time to upload your docs. We aim to verify documents within 12 hours although it can sometimes take a bit longer if further verification is required. If you haven't heard from us 48 hours after uploading your documents, please contact customer support.

We like to dish out Free Spins as a treat to OJOers when they deposit or just coz we fancy. This is a free bet where you get to spin a slot game without touching your balance. There are never wagering requirements on spins, so anything you win is paid in cash and yours to keep, no funny business. We like to mix things up by offering Free Spins on different games with different values, so always check the deets! Remember, Free Spins expire after 24 hours so make sure you play them!

Oh, we have a huuuuge variety of offers which we update all the time! From Free Spins, to a generous range of exclusive OJO rewards, we know how to deliver the goods. Check out current offers and promos anytime by heading to your Kickers once you're logged in.

Kickers are special perks that give OJOers more play. We give your play daily kicks with Free Spins, bonuses, exclusive promos, free prizes and rewards for gameplay challenges.

You can claim and keep track of your kickers in the Kickers section on the left-hand sidebar of OJO's homepage. Not sure what to play? Check out your kickers and grab an awesome deal. Remember, there are new kickers every day, so keep checking in!

If you made a deposit and input a kicker code that didn't work, there are 2 things you can try:

1. Click 'Deposit' to be redirected to the Deposit page via the offer. The correct code will be automatically applied, so need need to add anything more.

2. Get in touch with the OJO crew so we can check if the code is valid. If there's a code glitch, we'll credit the Kicker manually.

Unless we say otherwise, our deposit-based offers can only be used once. Check your Kickers section to see if you’ve already received Free Spins with a recent deposit. If you still think you should have received Free Spins, get in touch and we’ll have a look.

If you received an exclusive offer, either with a deposit or for free, the reward will be credited to your account once you've claimed it from the 'Rewards' section on the side menu. If you're still having problems seeing or receiving your reward, just give us a shout.

The Rewards section is where you can claim and keep track of all the rewards we've given you. Got a spin on the OJO Wheel? Check Rewards! Got some Free Spins? Check Rewards! Got a Tournament ticket? Check Rewards!

The Rewards section is where you can claim and keep track of all the rewards we've given you. Got a spin on the OJO Wheel? Check Rewards! Got some Free Spins? Check Rewards! Got a Tournament ticket? Check Rewards!

OJO Levels is how we reward you for playing with us – the more you play, the more points you’ll receive, and the more rewards you’ll unlock along the way!

We’ll show you exactly where your next reward is waiting for you on the map, and how many points you’ll need to get reach the next level.

The cherry on the cake? You can never go down levels, you can only move up!

Ah, if only every day was your birthday, right? With that said, not every level reached will pay out a reward, but when your new level does trigger a reward, you'll be able to claim it from your 'Rewards' section immediately. No fuss, no muss.

The OJO Wheel is our way of saying you're awesome. That's why we fix you up with an OJO Wheel spin if you reach a certain level, or just coz we want to treat you.

There's heaps of Free Spins to win on the OJO Wheel, and each wheel has a different amount of Free Spins up for grabs. ‘Wheely Easy’ offers the lowest Free Spins prize as you're guaranteed to win. ‘The Wheel Deal’ offers bigger prizes but you could land on an OJO-skull...dun-dun-duuun! ‘Are you for Wheel’ has the BIGGEST prizes, but there's more skulls, which means more chance of landing diddly-squat!

We'll let you know when you have a spin on the OJO Wheel, so keep an eye out for a message that'll appear on your screen. We'll also give you a heads up in your Rewards section. Remember, you have 7 days to use your OJO Wheel spin.

The Free Spins prizes are based on your OJO Level so the higher the level you are, the higher the Free Spins value on the OJO Wheel. You could win more Free Spins if you play the wheel with a higher risk. #areyouforwheel!!?

It's simple. Every time you play, OJO will put some free money into your OJOplus account. It's there for you to collect or play at any time, no strings. You can view your OJOplus balance on the homepage, next to the OJO+ icon in yellow.

You can use your OJOplus balance any time you want. All you need to do is click the 'COLLECT' tab and your OJOplus cash will be moved to your Real Money Balance. Withdraw it or play it, it's up to you!

All of our games fall into 1 of 3 OJOplus categories, each indicated with 1, 2 or 3 OJO+ icons. One yellow OJO+ icon indicates the lowest level of return while three yellow OJO+ icons indicate the highest level of return. So, placing a bet on a game with three OJO+ icons will earn you more in OJOplus cash than placing the same bet on a game with one OJO+ icon.

You can learn more about OJOplus and view a full breakdown of OJOplus payouts on the OJOplus page.

You can play Freeroll and Buy-in Reel Spinoffs which run throughout the day. To see which spinoffs are happening today, head over to the Kickers section or you can go directly via the Reel Spinoff section.

A Freeroll Reel Spinoff is a free to enter tournament. If you've made a deposit in the last 3 days, then you can join OJO's Freeroll Spinoffs. Just pick the Reel Spinoff you wish to enter and a pop-up will confirm how many Free Reel Spins you have and what slot game will play before the slot opens. OJO runs Freerolls during the day so don't forget to login and take part. Good luck!

Select the Reel Spinoff tournament you want to join, then click 'Buy-in' and choose whether you want to pay with your balance or deposit. Once done, a pop-up will confirm how many Free Reel Spins you have and which slot game you'll play. Your tournament spins will be waiting for you in your Rewards section. The race is on!

A Freeroll Reel Spinoff is a free to enter tournament. If you've made a deposit in the last 3 days, then you can join OJO's Freeroll Spinoffs. Just pick the Reel Spinoff you wish to enter and a pop-up will confirm how many Free Reel Spins you have and what slot game will play before the slot opens. OJO runs Freerolls during the day so don't forget to login and take part. Good luck!

If you're asked to join the OJO Club, you'll receive a private invitation and be assigned an A-list Manager who will look after you. It's all about the royal treatment for our A-Listers and your A-list Manager will tailor special offers for you. You'll even get gifts on your birthday, just because…it's you!

Spin Value £
Free Spin Up to 0.5
Super Spin 0.5 up to 0.99
Mega Spin 1+

We’ll treat you to a Prize Twister Spin as an extra perk or just as a little treat when we feel like spoiling you.

Head over to your Rewards section and you’ll find it there waiting for you. Good luck!

The Prize Twister game is made up of 3 reels filled with prizes. When you take a spin, you’ll start on the first reel and either stay there or move to the next reel. Make it to the 3rd reel and you could win one of the three Twisters, including the £25,000 Mega Twister!

With every Prize Twister spin you receive, you could win Free Spins, Cash Prizes, Scratchcards or one of the three Twisters: The £500 Mini Twister, the £2,000 Super Twister and the £25,000 Mega Twister!

‘Hot or Cold’ feature displays the games that are paying out the most and the least amount - game data can be refreshed every 5 minutes by hitting the refresh button. This feature is no indicator of future results or success.

No. The Hot and Cold feature does not in any way influence the next spin or spins of a game. Each spin has exactly the same chance of the next spin being a winning or losing spin, regardless of its previous recent result. Hot and Cold is purely a new and fun way which was developed to try to replicate the offline casino experience of watching games and deciding whether to play based upon what they see.

We don't currently offer practice or demo games, but new players get 50 Free Tickets + 10 Free Spins with their first deposit of £10 or more. Winnings are always paid in cash with no wagering requirements or maximum win. Find out more.

There are lots of ways to get Free Bingo Tickets, including our Bingo Welcome Package as well as chat game prizes. We might just drop a few into your account when we're feeling generous!

Free Tickets will be valid for any game in the specific room, up to the value of that ticket. To use or check what Free Tickets you've got, open the bingo lobby and click the Free Ticket icon in the top right corner.

When you buy bingo tickets, we give you 3% back into your OJOplus balance which you can convert into cash and use any way you want.

The Equaliser Room is exclusively for OJOers. In each game, players pay the same entry fee and get the same number of bingo tickets. Unlike our regular games where a player can buy the maximum number of tickets to improve their chances of winning, everyone has the same chance of winning an Equaliser bingo game.

Chat games are run by our chat hosts during most bingo games. You can find out how they work, how to enter and what you can win on our chat games page.

In many games there will be a jackpot prize as well as the usual prizes. Jackpots are only paid out if the winning condition is met, for example if you make a Full House within 56 balls. Hit the info icon in your bingo room to see what you have to do, or get the full lowdown in our guide to how bingo jackpots work.

Normally it's not possible to change your bingo name, although we may be able to do so in exceptional circumstances (for example, if you accidentally used your real name as your PlayOJO username, or if you've chosen a PlayOJO username which breaks our rules). If you think your situation meets that criteria, please contact us to discuss a bingo name change.

That's the spirit, roomie! Start off in our Guide section where we show you how to play bingo and how to use our software.

If you’re playing on a desktop browser, you can find our bingo rooms under the PlayOJO Online Bingo tab in the main menu on the left, or by clicking the Bingo in the navigation bar on our Home page. On phone browser, open up the burger menu in the top left and choose Bingo. Once you land on our Bingo page, you’ll see all of our bingo rooms, with new games starting every few minutes from just a few pence.

Follow the instructions in the email we sent you, or head over to the 'Upload Documents' section under 'My Account' and upload either a copy of your Passport, Driver's License, valid ID card or Utility Bill.

As a regulated casino, OJO requires all OJOers to verify their age and identity. ID verification is now standard in online gaming and it’s there to ensure gaming is safe and secure. It also helps to prevent underage gaming too. We’ll try to verify your details automatically without bothering you, but if we can’t, we’ll request copies of documents like your passport or driving licence.

You will be able to correct your details in the 'Personal Settings' section of the side menu on your account. If there is an error in the details that cannot be edited (which will be greyed out on the page), such as Name, Surname and Date Of Birth, we will kindly ask to upload Proof of ID to have these details corrected.

If you wish to change your email address and have not yet validated it on your account, you can change it from your 'Personal Settings' under the 'Preference' section of the side menu. If you are unable to change it from there, please contact our Customer Support team, providing the reason as to why you wish to have it changed.

Hmm, well, they could have ended up in your junk folder, marked down as spam or they could have been blocked or maybe, you unsubscribed? Who knows! Check your email folders and if you can't find OJO's great emails, give the crew a shout and we'll subscribe you. Make sure you add PlayOJO.com to your email address list so you never miss out on OJO's great offers.

Having a forgetful moment? It happens to the best of us. OJO doesn't keep a record of your password for security reasons, but to reset it again, click on the ‘Forgot Password?’ link under the password box. Then select whether you’d like to receive your code via email or phone. You’ll then receive a code which you’ll need to complete the process. It’ll ask you to type in your new password twice – good practice for not forgetting it next time!

OJO has a 128-bit SSL data encryption installed in his world of play. It's the same tech used by all the best credit and debit card companies. What's more, your data will never be shared with any third-parties. So yeah, OJO keeps all OJOer data confidential and secure. Learn more about this in our Privacy Policy.

OJO accepts all major payment methods including debit cards, PayPal, ApplePay, and other payment options. You can see a list of payment methods on our Banking page. You can see all of the deposit methods currently available to you in the Deposit section of your Account.

You sure can! Head to the Deposit section of your Account and select one of the banking methods available to you.

Oops. OJO may not know the reason why your deposit was declined, it could be a question for your bank. If your debit card was declined, why not try one of the trusty e-wallets like Trustly? Take a look at OJO's Banking page for more info.

Firstly, to see if you have any existing depositing limits, go to 'My Account' on the main menu and locate the 'Safer Gambling' section.

You can also try contacting your payment method provider because sometimes they set online casino deposit limits.

Failing all this, contact the OJO Crew and they'll be able to set things straight.

At times, when certain limits and thresholds are reached, our Safer Gambling Team (or our automated system), based on our Affordability Procedure Check, will apply an Operator Limit on your account until we have established that the money you use to play comes from legitimate sources, and that you are protected from excessive spending. If you would like to increase the amount, you can start the process by clicking on “Upload Documents” in "My Account" section of the side menu, and uploading Funding Evidence documentation.

Visa Fast Funds is a speedy withdrawal process that gets your winnings into your bank account as quickly as possible.

Visa Fast Funds will be enabled for you if you have a compatible Visa Debit or Pre-paid card issued by any of the major UK or IRE banks.

Eligible banks include: Barclays, HSBC, Nationwide, Natwest, RBS, AIB Group, Allied Irish Bank, Bank of Ireland, Ulster Bank (plus many more).

Watch this space! Unfortunately, not all banks are currently able to use the Visa Fast Funds service. However, they are readily adapting to process pay-outs in this way so please contact your bank for more details.

You can see all of your deposit and withdrawal history under 'Transaction History' tab in 'My Account'. You can check your transaction history on your account for up to 12 month.

When you're playing one of OJO's great games, you'll see a Quick Deposit feature in the left-hand sidebar of the page (desktop only). If you've previously deposited using credit/debit card, you can use the Quick Deposit feature to swiftly deposit without going through any hassle, or without leaving the game! You only need to enter the card's CVC number and the amount you wish to deposit. BOOM! It's easy, peasy, OJO squeezy.

With certain deposit methods it can take up to 3 working days for the funds to be credited to your balance. Certain processors may take longer to process a payment than others. If you believe your funds should have arrived by now, please contact us and we’ll look into it for you. We may also need to ask you for a screenshot of your deposit method’s statement showing the details of your deposit, so we can dig into it more quickly.

A Deposit Confirmation Form (DCF) is common practice in the industry. It's for security purposes to confirm the deposits made and for further account verification. If we've asked you to complete a DFC, we need a few personal details so it shouldn't take long. No biggie!

PlayOJO plays fair, so we let our OJOers withdraw as little or as much as they want. You can view the full breakdown of the deposit and withdrawal requirements for every payment method on our Banking page.

Of course! Visa Fast Funds is always available, with pay-outs processed 24 hours a day, 7 days a week. However, please note there may occasionally be delays over the weekend.

As part of OJO's security procedure, you may need to provide standard verification documents after you’ve made your first withdrawal request. Once we’ve verified your info, it's smooth sailing. If OJO needs any more docs from you then we'll ping you an email to request the documents

We check documents as quickly as possible, and it usually takes less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, give the OJO crew a shout.

We aim to send funds back to the payment method you used to make your deposit. In some cases this is not always possible (usually with pre-paid cards), which means we’ll send your funds to another payment option or contact you if you haven’t used another method.

We'll always try to send your funds back using your preferred payment method, but sometimes probems can occur. If this is the case, the OJO Crew will contact you.

We aim to process your withdrawal request in a few hours, provided we have all the information we need. Once your request has been processed, some withdrawal methods such as PayPal or Trustly credit your funds instantly. With others such as debit cards, it may take more time for your funds to clear and it’s best to check with your bank or financial institution.

Our payments team will review some withdrawal requests but don’t you worry, it’s a standard process and they'll work as fast as possible to complete the review process review. Once they're done, you'll receive an email update.

As per regulations, the option to cancel a withdrawal is not available. A withdrawal has to be fully processed in order for a new one to be requested.

If you want to withdraw a higher amount than the transaction limit in a single transaction, you can make a request for this via the OJO Crew.

You'll only be able to withdraw funds using the same payment method you used to deposit. Therefore, to add a different withdrawal method to the mix, make sure you deposit the same way.

If you are unable to close an ongoing session, try clearing your Cookies & Cache and then see if you can close the game from a different browser/device. Reload the page, click the (X) of the open game, and this will close the session. If you're still having trouble, give us a shout.

All players are required to upload documents to verify the accounts. In order to have an uninterrupted gaming experience, we suggest uploading these, which can be done in the side menu: My Account - Personal Settings - Upload Documents

Just pop over to the 'My Account' tab and click on 'Upload Documents'.

1. Choose the type of document from the drop down list.

2. Click on "Choose File" to upload your file.

3. Click "Upload". Hey presto!

Sorry you’re not having much there. For security reasons, we don’t accept documents by email, air mail or pigeon, so you’ll have to use our upload tool. Get in touch with the OJO Crew and we’ll help you upload them.

It could be that your document(s) didn't meet the necessary requirements. To ensure this doesn't happen again, check that the documents you're uploading are clear, in color, in-date and with no cut edges. To avoid more delays, here are some tips on providing the correct docs.

After you've successfully uploaded your document/s to your account, you'll receive an automated email from us to say it's been received. Once they've been checked, you'll get an email confirming the document(s) status.

Make sure that the documents size isn't too big. You can also try clearing the cookies and cache and try to upload them from a different browser/device. If you're still struggling, contact the OJO Crew for assistance.

We aim to check documents as quickly as possible, usually in less than 12 hours. It could take longer if extra verification is needed so if you haven’t heard from us within 48 hours, contact the OJO Crew. As soon as our payments team have checked them, you'll receive an email with a full update.

Based on the info provided, we might need to carry out extra checks. You'll hear from us if we need anything more from you.

We've always got your back, so to make sure you're never spending more than you can afford to lose, we carry out affordability checks. These checks may require you to send us a few documents, so that we can get an idea of your current circumstances. We assure you, this is all in the name of keeping your gambling safe and affordable. All information is kept safe and confidential and you can find information on how we store your data in our Privacy Policy.

Do you want to call it a day and self-exclude yourself, visit 'My Account' and tap on the 'Player Limitation' option under the 'Safer Gambling' section of your account. See the 'Safer Gambling' section of our 'Terms and Conditions' page for more questions you may have.

When a Self-Exclusion has been placed on an account, it will affect all other accounts you have under same license.

You can check your current limitations in the Responsible Gaming section under 'Personal Area' in the side menu. If there are no visible limitations and you still can’t play for real money, contact the OJO Crew for further info and assistance.

Absolutely. We work hard to provide players with a safe and responsible gaming environment. You can easily set deposit limits under the 'Safer Gambling' section of the 'My Account' tab. There's a variety of other limits you can also set yourself, such as time spent playing. It's all under the 'Player limitations' section and you can check out the 'Safer Gambling' section of our 'Terms and Conditions' page for more info.

Go to the 'OJO Safeguard' section under 'My Account' to choose daily, weekly or monthly deposit limits. Increasing limits will take 24 hours but decreasing will only take a jiffy.

It's important to keep your play fun. When the fun stops, stop. If you are playing with money meant for other things like bills or rent, or end up chasing losses then you may have a gambling problem. You can find out more by reading OJO's Safer Gambling guide.

If you believe that you have a gambling problem, you should restrict yourself from playing immediately. There are several ways to immediately block yourself from any real-money play in the OJO Safeguard section of your Account. To find out more, including who you can speak to for advice once you've taken immediate action to stop playing, please read our Safer Gambling page.

It depends on why you closed your account. The best thing to do is contact us and we'll discuss when and how you can reopen your account.

Give the OJO Crew a shout and they'll help you with re-opening your account.

Oh bummer. Sorry to hear you're experiencing pesky connection issues. Try pressing CTRL+ALT+DELETE at the same time and ending the PlayOJO task. This will close the browser and the game session. Don't worry, the game session will resume and your funds and bonus rounds will still be there. Phew!

Woops, sorry! Try closing your browser, logging back in and opening the game. Your game should then restart at the point where it got stuck. If that doesn’t work or if it happens again, please contact us and we’ll help. If you can give us the game ID and any other info, that will help us solve your issue more quickly.

Sorry to hear that! The good news is that it should be easy to resolve. If your game has frozen in the middle of a spin, we recommend clearing Cookies & Cache and continuing from a different browser/device. And don't worry - your game and funds will stay just as you left them before the big freeze.

Your Game History/Session ID can be found by clicking My Account > Play History > Game Activity. For your info, the Game ID and Session ID are also both visible on the Game Window itself.

There are a couple of reasons why your wins haven't been credited yet. It might be that you've been taking part in a tournament, where wins are on the leaderboard for ranking purposes, and not credited to your account. It may also be that you've seen a "win" amount pop up on your screen which is actually displayed as bonis credits which are only later converted into a win amount. For more info about a particular win payout, locate the game/session ID from 'My Account' > 'Play History' > 'Game Activity' and the OJO Crew can look into it for you.

Wins from tournaments are not real-money and won't go to your balance. Instead, these are converted into points that determine your ranking on the leaderboard to win prizes for that tournament. You can check the leaderboard scores by clicking on the 'Spinoff' section of the side menu.

Want to find a certain game with 3 reels, an adventure theme and a BIG jackpot? PlayOJO's got over 30 different game filters, so you can run detailed and accurate game searches. If we've got it, we'll dig it out so you can have slots of fun with it!

When you're logged-in, you can mark your favourite games by hovering over the game in the Games page (desktop only) and clicking the little heart icon or by clicking the heart next to the game title in the game description (desktop and mobile). This will add the game to your OJO Playlist. You can remove a game from your Playlist anytime by clicking the heart icon again. #myfav

That would be a yes! Click below to download the PlayOJO app for either Android or iOS devices:

Download now from AppStore

Download now from GooglePlay Store

Yes, PlayOJO is licensed and regulated. You can find more about our license at the bottom of this page.

PlayOJO believes in rewarding those who deserve to be rewarded. It's important that OJOers abide by our fair play rules and don't abuse our generosity. Any promotional abuse will not be tolerated in the home of feel-good fun. You can get the full lowdown from our Reward and Game Play Policy. Keep it fair. Keep it OJO!

Play Moments are a great way to remember all the good times you've had with OJO. Here you can see all your play activity, if you've jumped to the next level, hit a big win or played a new game, then it will pop up in your Play Moments. You can even see the day you became an OJOer.

OJO's place is built with a serious internal security system that would keep a house fly at bay. Our entire gaming system and procedures are fully certified and in line with all necessary licensing conditions. What's more, we only work with the most trusted and established game providers. Does that answer your question?

Although PlayOJO was born in the UK, OJO wants casino players all over the world to experience our special mix of feelgood gaming. As well as Great Britain, we’ve also opened PlayOJO online casino in Canada, PlayOJO casino online in Sweden, PlayUZU casino online in Spain, PlayUZU casino online in Mexico, and PlayUZU casino online in Chile. Next stop, the world!

Contact Us

Email

YOU’VE GOT OJO MAIL

Get in touch with my trusty support crew on email, they are ready and waiting to answer any questions you may have. You can ping them an email at

Support@playojo.com

Chat

TAP TAP CHIT CHAT

Just LOGIN and click on Live Chat for instant contact with my super support crew, they’ll have you all sorted in no time! Available from 06:00 till 00:00 GMT.

OJO Legend

Every now and then you may come across an icon that you’re unsure of. Not to worry, you can find out what my shapes, shortcuts and icons mean right here. Pretty cool aren’t they!

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