Game Fairness at PlayOJO

Gaming should always feel good – fun, fair and easy to understand, with no smoke and mirrors. At PlayOJO, we’re committed to making sure every game and every offer is fair. We do this in a number of ways:

1. Licensing & Regulation

PlayOJO operates around the world under licenses from recognised and reputable authorities like the Malta Gaming Authority and UK Gambling Commission. These regulators set standards for fair, transparent online gaming and consumer protection. Basically, if a game or gaming technology aren’t up to scratch, it won’t make the cut. The same goes for the people behind the companies who make games or offer them to customers. 

A good quality gaming licence is full of rules that ensure our teams and internal processes meet the required standards. Strict compliance with regulations is the foundation of fair online gaming. 

2. What Fairness Means

With online casino games, fair means random, and that comes down to the RNG (Random Number Generator). This computer code ensures your chances are genuinely unpredictable and that every spin of a slot or hand of blackjack is independent of the last. For every game at PlayOJO that’s powered by software – as opposed to live dealer games where the randomness is human-dealt – the RNG ensures the outcome is always random and free from outside interference.

The RNGs that power our games are checked and certified under the terms of our licence, to make sure they’re working correctly.

For live dealer games, fairness means cameras are rolling, chips and cards are checked, and every round is monitored to ensure it matches the feel of a real casino, minus the smoky carpets. 

3. Game Testing

Every single game goes through rigorous testing before it hits the lobby.  Once a game has been made by a studio, external independent bodies like eCOGRA and iTechLabs audit and verify all game mechanics – including display accuracy, rules, and most important of all: Return to Player (RTP) rates and RNGs. Only then do games get the certification they need to be released. 

Then, our own quality assurance team checks the game before we add it to our lobby, and our live systems will constantly monitor games for anything that doesn’t look right.

4. RTP (Return to Player)

Shown as a percentage like 97.35%, RTP is the long-term average a game will pay out for every pound wagered, and in theory a slot with a 96% RTP will, in theory, give back £96 for every £100 wagered. PlayOJO never tweaks these rates; what you see is what you get. Still, your session will most likely not match the long-run average, since luck swings up and down in the short term. 

Every licenced casino like PlayOJO has to monitor the performance of their games. We monitor our games in real time using automated processes, and act immediately if a game’s performance falls outside the acceptable range. 

The studios who make the games are also required to submit to RTP monitoring during their annual regulator audit. Progressive jackpots require a different method of testing and evaluation, but these are also monitored and reported to regulators the people who design them. 

5. Live Games & Physical Security Checks

Our live dealer games operate from fully licensed, secure studios like Pragmatic Play, Playtech and Evolution Gaming. Every wheel, card, and table is checked and maintained to casino-grade standards, with constant studio oversight to make sure the action is not just high quality, but as fair as any game in a land-based casino can get. 

Because there is no RNG software, regulators say that live dealer games must be checked for randomness and fairness in other ways, from standards required of equipment manufacturers to card shuffling processes and how the integrity of roulette wheels is monitored. 

6. What Happens If Things Go Wrong?

No one’s perfect – not even our high-tech servers and shuffling shoes. We run 24/7 monitoring systems that spot technical hiccups or anomalies the moment they pop up. If a game malfunctions, we’ll pause it, void any affected bets, and let you know exactly what’s happened. Your funds and data are safe, always. 

At PlayOJO, fairness isn’t just a promise — it’s the baseline. No trapping players in fine print. No hidden tweaks. Just games that give everyone a fair crack. Ready to play smarter? See you at the tables! 

Frequently Asked Questions

How is RTP calculated?

RTP is worked out over millions of simulated or real plays, measuring what percentage of all wagers goes back to players. We report RTPs clearly in the rules of every game.

Why does my experience sometimes differ from RTP?

Randomness means no one can predict wins or losses in the short run. Think of it like flipping a coin: over 10,000 flips, you’ll see about 50/50 heads and tails, but over five or ten flips, streaks happen.

How can I check my play history?

Your full gaming history is available in your PlayOJO account. Go to My Account -> History -> Game Activity, then select a time period to view past games.

How is live gameplay audited?

Our live dealer partners are certified and regulated. Games are streamed from secure studios, with every session recorded and routinely reviewed to ensure nothing unfair happens.

What if I suspect something is not fair?

If you spot something you think is strange, contact our support team first and give us as much information as you can, so we can investigate and get back to you.