Frequently Asked Questions

Congrats amigo! Welcome to OJO’s World of Play. The Free Spins OJO gave you with your first deposit are for a specific slot. Check your Rewards section to see which game you can play, how much each Spin is worth and when you need to use them by. Then simply fire up the game and play for free! Remember, there’s no limit to how much you can win and you get to keep the lot. No wagering requirements. Good luck!

We aim to process withdrawals within 11 working hours although it may take longer if your request needs to be reviewed by our payments team. Once we’ve processed your request, we’ll send you an email to let you know your money’s on its way to you.

Congrats on your new level! OJO likes the element of surprise, so he won’t always give you OJO Wheel spins when you reach the next level. Sometimes he’ll randomly throw some your way!

Winnings you see during Reel Spinoffs slots play are not real money, sorry! Anything you win is converted into leaderboard points and used to calculate your overall tournament leaderboard position.

Once the tournament is over, the highest finishers on the leaderboard win real prizes. You can check your tournament progress in the Reel Spinoffs tab.

Thanks for taking the time to upload your docs. We aim to verify documents within 12 hours although it can sometimes take a bit longer if further verification is required. If you haven’t heard from us 48 hours after uploading your documents, please contact customer support.

Follow the instructions in the email we sent you, or head over to the 'Upload Documents' section under 'My Account' and upload either a copy of your Passport, Driver's License, valid ID card or Utility Bill.

As a regulated casino, OJO requires all OJOers to verify their age and identity. ID verification is now standard in online gaming and it’s there to ensure gaming is safe and secure. It also helps to prevent underage gaming too. We’ll try to verify your details automatically without bothering you, but if we can’t, we’ll request copies of documents like your passport or driving licence.

Head over to 'My Account' and select 'Upload Documents'. Here you can swiftly and securely upload docs, and all the doc requirements are there too. Don't worry, you should only ever need to do this once.

Sorry you’re not having much luck with our upload process. For security reasons we don’t accept documents by email, air mail or pigeon, so you’ll have to use our upload tool. Get in touch with our support crew right away and we’ll help you upload them.

Having a forgetful moment? It happens to the best of us. OJO doesn't keep a record of your password for security reasons, but to reset it again, click on the ‘Forgot Password?’ link under the password box. Then select whether you’d like to receive your code via email or phone. You’ll then receive a code which you’ll need to complete the process. It’ll ask you to type in your new password twice – good practice for not forgetting it next time!

You can update your details by heading to the 'Personal Settings' section under 'My Account' and clicking 'Personal Information'. If you change your address or other important details, then you may need to verify your account again.

OJO has a 128-bit SSL data encryption installed in his world of play. It's the same tech used by all the best credit and debit card companies. What's more, your data will never be shared with any third-parties. So yeah, OJO keeps all OJOer data confidential and secure. Learn more about this in our Privacy Policy.

Oh fiddlesticks! Hmm, well, they could have ended up in your junk folder, marked down as spam or they could have been blocked or maybe, you unsubscribed? Who knows! Check your email folders and if you can't find OJO's great emails, give the crew a shout and we'll subscribe you. Make sure you add to your email address list so you never miss out on OJO's great offers.

OJO accepts all major payment methods including credit and debit cards, PayPal, Skrill, Neteller, Ukash and other e-payment options. You can see a list of payment methods on our Banking page. Your choice of deposit methods may depend on which country you’re in. You can see all of the deposit methods currently available to you in the Deposit section of your Account.

You sure can! Head to the Deposit section of your Account and select one of the banking methods available to you.

Oops. OJO may not know the reason why your deposit was declined, it could be a question for your bank. If your debit/credit card was declined, why not try one of the trusty e-wallets like PayPal or Skrill? Take a look at OJO's Banking page for more info.

When you're playing one of OJO's great games, you'll see a Quick Deposit feature in the left-hand sidebar of the page (desktop only). If you've previously deposited using credit/debit card, you can use the Quick Deposit feature to swiftly deposit without going through any hassle, or without leaving the game! You only need to enter the card's CVC number and the amount you wish to deposit. BOOM! It's easy, peasy, OJO squeezy.

A Deposit Confirmation Form (DCF) is common practice in the industry. It's for security purposes to confirm the deposits made and for further account verification. If we’ve asked you to complete a DFC, we need a few personal details so it shouldn’t take long. No biggie!

With certain deposit methods it can take up to 3 working days for the funds to be credited to your balance. If you believe your funds should have arrived by now, please contact us and we’ll look into it for you. We may also need to ask you for a screenshot of your deposit method’s statement showing the details of your deposit, so we can dig into it more quickly.

Our payments team review some withdrawals, but don’t worry, it’s a standard process and they’ll work as fast as possible to complete their review. Once they’re done, they’ll send you an update by email. Thanks for your patience!

We aim to process your withdrawal request in a few hours, provided we have all the information we need. Once your request has been processed, some withdrawal methods such as PayPal credit your funds instantly. With others such as debit/credit cards, it may take more time for your funds to clear and it’s best to check with your bank or financial institution.

As part of OJO's security procedure, you may need to provide standard verification documents after you’ve made your first withdrawal request. Once we’ve verified your info, it's smooth sailing. If OJO needs any more docs from you then we'll ping you an email to request the documents.

We check documents as quickly as possible, and it usually takes less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, give the OJO crew a shout.

We aim to send funds back to the payment method you used to make your deposit. In some cases this is not always possible (usually with pre-paid cards), which means we’ll send your funds to another payment option or contact you if you haven’t used another method.

OJO plays fair, so he lets OJOers withdraw as little or as much as they want. You can view the full breakdown of the deposit and withdrawal requirements for every payment method on our Banking page.

Every time you play, you'll move closer to the next Club OJO level. You can view your level progress on OJO's gorgeous smile, including which level you're on and how far you've got until you reach the next level. As you climb the OJO levels, we may just treat you to a free spin on the OJO Wheel, where there are some next-level prizes up for grabs. The cherry on the cake? You can never go down levels, you can only move up!

OJO doesn’t like wagering requirements. OJO believes your winnings should be yours to keep. It's just real money and real play. No strings.

It's simple. Every time you play, OJO will put some free money in your OJOplus account. It's there for you to collect or play at any time, no strings. You can view your OJOplus balance on the homepage, next to the OJO+ icon in yellow.

You can use your OJOplus balance any time you want. All you need to do is click the 'COLLECT' tab and your OJOplus cash will be moved to your Real Money Balance. Withdraw it or play it, it's up to you!

All of our games fall into 1 of 3 OJOplus categories, each indicated with 1, 2 or 3 OJO+ icons. One yellow OJO+ icon indicates the lowest level of return while three yellow OJO+ icons indicate the highest level of return. So, placing a bet on a game with three OJO+ icons will earn you more in OJOplus cash than placing the same bet on a game with one OJO+ icon.

You can learn more about OJOplus and view a full breakdown of OJOplus payouts on the OJOplus page.

The Rewards section is where you can claim and keep track of all the rewards OJO has given you. Got a spin on the OJO Wheel? Check Rewards! Got some Free Spins? Check Rewards! Got a Tournament ticket? Check Rewards!

Kickers are special perks that give OJOers more play. OJO will give your play a kick every day with Free Spins, Bonuses, exclusive promos, free prizes and rewards for gameplay challenges. OJO's always giving players a kick in the fun direction!

You can claim and keep track of your Kickers in the Kickers section on the left-hand sidebar of OJO's homepage. Here you'll find daily offers that are tailored just for you. Not sure what to play? Check out the day's Kickers and grab a special deal. Remember, there are new Kickers every day, so keep checking back!

Hmm, if you made a deposit and input a Kicker Code that didn't work, get in touch with the OJO crew so we can check if the code is valid. If there's a code glitch, we'll credit the Kicker manually.

A Coupon Code is kind of like a key, you need it to unlock a special treat that's just for you. If you have a Coupon Code, head over to 'My Account' and click 'Coupons' to enter the code and release your bonus treat!

The OJO Wheel is OJO's way of saying you're awesome. That's why he fixes you up with a spin on the Wheel if you reach a certain level, or maybe he'll treat you to one anyway.

There's heaps of Free Spins to win on the OJO Wheel, and each wheel has a different number of Free Spins up for grabs. ‘Wheely Easy’ offers the lowest Free Spins prize as you're guaranteed to win. ‘The Wheel Deal’ offers bigger prizes but you could land on an OJO-skull...dun-dun-duuun! ‘Are you for Wheel’ has the BIGGEST prizes, but there's more skulls, which means more chance of landing diddly-squat!

OJO will let you know when you have a spin on The Wheel, so keep an eye out for a message that'll appear on your screen. OJO will also give you a heads up in the Rewards section. You have 7 days to use your spin on The OJO Wheel!

The Free Spins prizes are based on your OJO Level, the higher the level you are, the higher the Free Spins value on The Wheel. You could win more Free Spins if you play The Wheel with a higher risk. #areyouforwheel!!?

Reel Spinoffs are slot tournaments where you receive spins on a selected slot game. Any wins from those spins will convert into points on a leaderboard. If you finish in a prize pool position, then you're a winner!

You can play Freeroll and Buy-in Reel Spinoffs which run throughout the day. Head over to the Kickers section to see what Reel Spinoffs are taking place today.

A Freeroll Reel Spinoff is a free to enter tournament. If you've made a deposit in the last 3 days, then you can join OJO's Freeroll Spinoffs. Just pick the Reel Spinoff you wish to enter and a pop-up will confirm how many Free Reel Spins you have and what slot game will play before the slot opens. OJO runs Freerolls during the day so don't forget to login and take part. Good luck!

Click on the Reel Spinoff tournament you want to join and a page will open with different Reel Spins Packages, you pick the one you want by clicking the deposit button next to the package. This will take you to the deposit page with the Reel Spinoff Bonus Code already entered. Once you complete the deposit a pop-up will confirm how many Free Reel Spins you have and what slot game will play. Be lucky!

Go to the Reel Spinoffs section to check your position on the leaderboard and see what prize you may have won. If you are a prize winner, you’ll get rewarded as soon as the spinoff ends and it’ll be in your Rewards waiting for you. If it’s a physical prize, we’ll contact you and take things from there.

The chosen OJOers will receive a private invitation to join Club OJO. OJO will assign one of the A-list Managers to look after you, so you'll get the royal-OJO treatment and heaps of treats. Your A-list Manager will tailor special offers for you and you'll even get gifts on your birthday, just because…it's you!

OJO likes to dish out Free Spins as a treat to OJOers when they deposit or just out of goodwill. This is a free bet where you get to spin a slot game without touching your balance. OJO NEVER attaches wagering requirements on Spins, this means anything you win is paid in cash and yours to keep, no funny business. I like to mix things up and offer Free Spins on different games with different values, so check the details! Remember, Free Spins expire after 24 hours so make sure you play them!

OJO offers three types of Free Spins, each with a different play value.

Spin Value (£/$/€/DKK/SEK/NOK)
Free Spin Up to 0.5
Super Spin 0.5 up to 0.99
Mega Spin 1+

Unless we say otherwise, our deposit-based offers can only be used once. Take a look at your Kickers section to check if you’ve already received the Free Spins with a recent deposit. If you still think you should have received Free Spins, get in touch and we’ll have a look.

Oh bummer. Sorry to hear you're experiencing pesky connection issues. Try pressing CTRL+ALT+DELETE at the same time and ending the PlayOJO task. This will close the browser and the game session. Don’t worry, the game session will resume and your funds and bonus rounds will still be there. Phew!

Woops, sorry! Try closing your browser, logging back in and opening the game. Your game should then restart at the point where it got stuck. If that doesn’t work or if it happens again, please contact us and we’ll help. If you can give us the game ID and any other info, that will help us solve your issue more quickly.

Want to find a certain game with 3 reels, an adventure theme and a BIG jackpot? OJO's got over 30 different game filters, so you can run detailed and accurate game searches. If OJO's got it, he'll dig it out so you can have slots of fun with it! Get it?

When you're logged-in, you can mark your favourite games by hovering over the game in the Games page (desktop only) and clicking the little heart icon or by clicking the heart next to the game title in the game description (desktop and mobile). This will add the game to your OJO Playlist. You can remove a game from your Playlist anytime by clicking the heart icon again. #myfav

OOAAAHHH! Want to give one of OJO's superfly slots 5 stars? When you're logged-in, you can rate a game by clicking on the stars in the top left of the game description. Simple!

To take OJO on the go-go on your iOS devices, just download the OJO App from the Apple App Store. You can view more details on OJO's iOS App here. If you wish to download OJO's App on your Android device, you'll need to follow the instructions on the OJO Android App page here.

It's important to keep your play fun. When the fun stops, stop. If you are playing with money meant for other things like bills or rent, or end up chasing losses then you may have a gambling problem. You can find out more by reading OJO's Safer Gambling guide.

If you believe that you have a gambling problem, you should restrict yourself from playing immediately. There are several ways to immediately block yourself from any real-money play in the OJO Safeguard section of your Account. To find out more, including who you can speak to for advice once you've taken immediate action to stop playing, please read our Safer Gambling page.

Just head over to the 'OJO Safeguard' section under 'My Account'. Here you can set yourself a Cooling-Off period of 1, 2 or 7 days. This will apply account limitations and restrict you from making bets and deposits. Once the selected period is over, your account will automatically become active. Have a read of OJO's Safer Gambling guide for more info.

The 'OJO Safeguard' section under 'My Account' includes the option to set Temporary Suspension periods of 1, 2 or 3 months. This will apply account limitations and restrict you from making bets and deposits. Once the suspension period of over, your account will automatically become active. Check out our Safer Gambling guide for more information.

Head over to the 'OJO Safeguard' section under 'My Account' where you can set a Self-Exclusion period. This will restrict ALL your accounts under the same gaming license and prevent you from opening any more. The minimum Self-Exclusion period is 6 months and you won't be able to play during that time. Once the Self-Exclusion period is over, your account will NOT automatically be reopened, and you'll need to contact us first. You can find out more info on our Safer Gambling guide.

It depends on why you closed your account. The best thing to do is contact us and we'll discuss when and how you can reopen your account.

Go to the 'OJO Safeguard' section under 'My Account' to choose daily, weekly or monthly deposit limits. Increasing limits will take 24 hours but decreasing will only take a jiffy.

Our Reality Check feature allows OJOers to keep track of their gaming sessions. We'll show you a message during gameplay to let you know how long you have been playing and give you the chance to bring your session to an end. To set up a Reality Check, visit the Game Status Reminder section of My Account or get in touch with the crew and they'll set it up for you.

OJO is your sidekick in a new world of play. He shows you everything you need to know for a more playful and rewarding experience. OJO is there to inspire you to be more playful. He's here to share the secrets of this world - he knows how things work and will give you hints and tips on how to get the best from your time here.

OJO believes in rewarding those who deserve to be rewarded. It's important that OJOers abide by OJO's fair play rules and don't abuse his generosity. Any promotional abuse will not be tolerated in OJO's World of Play. You can get the full lowdown from his Reward and Game Play Policy. Keep it fair. Keep it OJO!

Play Moments are a great way to remember all the good times you've had with OJO. Here you can see all your play activity, if you've jumped to the next level, hit a big win or played a new game, then it will pop up in your Play Moments. You can even see the day you became an OJOer.

OJO is regulated by the Malta Gaming Authority. This means OJO holds the highest standard of casino licence. As a regulated casino, OJO abides by all laws and regulations, ensuring a trusted and fair gaming experience for all OJOers. You can view OJO's licence status right here.

Does super OJO safe answer the question? OJO's place is built with a serious internal security system that would keep a house fly at bay. OJO's entire gaming system and procedures are fully certified and in line with all necessary licensing conditions. And, OJO only works with the most trusted and established game providers.

OJO has teamed up with the BIGGEST and BEST gaming providers, so you'll get to enjoy the most popular plays on the web. OJO’s world-class providers include NetEnt, Microgaming, AMAYA, Barcrest, NextGen Gaming, MERKUR, blueprint GAMING, WMS and SkillOnNet.

We’ll treat you to a Prize Twister Spin as an extra perk or just as a little treat when we feel like spoiling you.

Head over to your Rewards section and you’ll find it there waiting for you. Good luck!

The Prize Twister game is made up of 3 reels filled with prizes. When you take a spin, you’ll start on the first reel and either stay there or move to the next reel. Make it to the 3rd reel and you could win one of the three Twisters, including the €20,000 Mega Twister!

With every Prize Twister spin you receive, you could win Free Spins, Cash Prizes, Scratchcards or one of the three Twisters: The €500 Mini Twister, the €2,000 Super Twister and the €20,000 Mega Twister!

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OJO encourages you to play responsibly.